1. About Sundipti

Sundipti is a children's lifestyle brand offering thoughtfully designed products for children, including clothing and, as introduced, accessories, jewellery and handcrafted products.

Our aim is to combine thoughtful design, comfort, quality and creativity in products made for different stages of childhood. 

2. Eligibility to Purchase

Customers must be legally capable of entering into a contract under applicable Indian law to place an order.

If you purchase products for a child, you confirm that you are the child's parent, legal guardian or an authorised adult purchasing on their behalf. 

3. Product Information and Appearance

• We make reasonable efforts to display product photographs, colours, prints, sizes and description accurately. 
• Actual colours may vary slightly due to lighting, photography and individual screen settings. 
• Minor variations in prints, fabric texture and handcrafted details may occur where relevant.
• Product pages will provide available information about fabric composition, size, fit, care instructions and other relevant product details. 
• Customers are encouraged to review the product description and size chart carefully before placing an order. 

Product descriptions and images are intended to represent the product availability. This section does not limit your rights if a product is materially different from its description or otherwise fails to meet applicable legal requirements.  

4. Orders and Order Confirmation

• Orders must be placed through the ordering methods provided on our website.
• An order confirmation will be sent using the contact details supplied by the customer,
• subject to successful order processing.
• We may contact you if clarification is required regarding your order, delivery address or payment.
• If a product becomes unavailable or an order cannot reasonably be fulfilled, we will
• inform you and provide an appropriate resolution in accordance with applicable law.
• Orders may be cancelled where permitted by law, including in cases involving suspected fraud, unauthorised transactions or genuine fulfilment issues.

Nothing in this section permits Sundipti to disregard a customer's statutory rights.

5. Pricing and Payments

• All prices will be displayed in Indian Rupees (INR), unless stated otherwise.
• Applicable taxes, delivery charges and other fees will be disclosed at checkout, as
• applicable.
• Prices, product availability and promotional offers may change without prior notice.
• Changes will not ordinarily affect confirmed orders except where correction or
• cancellation is legally permitted.
• Payments must be made through the payment methods offered on our website.
• Orders may be processed after successful payment verification.
• Any refund legally due will ordinarily be processed to the original payment method,
• subject to applicable payment-system requirements and legal obligations.

Customers should never share their payment PINs, passwords or one-time passwords with anyone claiming to represent Sundipti.

6. Return and Exchange Policy

6.1 No-Return Policy

Sundipti does not accept returns for change of mind, personal preference or other discretionary reasons where the product has been supplied correctly and conforms to its description. 

For size-related concerns, we offer one size exchange per order, subject to the eligibility requirements set out below.

This policy does not exclude or restrict any rights or remedies available under applicable law. Where a product is defective, damaged, incorrect, materially misdescribed or otherwise qualifies for a remedy under applicable law, Sundipti will address the issue in accordance with the applicable requirements.

6.2 Size-Exchange Request Deadline

Customers must email Sundipti within 24 hours of the product's delivery timestamp to request a size exchange.

Please send your request to:

Email: sundiptiventures@gmail.com (Please send your request on this mail)

The email must include:

• Order number 
• Customer's name
• Product name
• Size received
• Size requested
• Brief reason for the exchange

We recommend retaining your order confirmation and delivery details for reference.

The 24-hour deadline applies to discretionary size exchanges and does not override statutory rights or remedies relating to defective, damaged, incorrect or non-conforming products. 

6.3 Conditions for Size Exchange

A size exchange may be approved when all the following conditions are met:

1. The customer emails the exchange request within 24 hours of the delivery timestamp.

2. The exchange is for a different size of the same product, subject to availability.

3. The product is unworn, unwashed, unused and unaltered.

4. The product is free from stains, odours, damage or signs of use.

5. Original tags, labels and included accessories remain attached while returned with the product.

6. The product is returned in its original packaging where reasonably possible.

7. The customer follows the return-shipping instructions provided by Sundipti.

8. The returned product passes the applicable inspection.

Submitting an exchange request does not automatically constitute approval. Sundipti will confirm the next steps by email. 

6.4 One Exchange Per Order

Only one size exchange per order is permitted under the discretionary size-exchange policy.

Once an approved size exchange has been completed, another size exchange for the same order will not ordinarily be offered.

This restriction does not limit remedies required by law for a defective, damaged, incorrect or non-conforming replacement or any other circumstance where a further remedy is legally required.

6.5 Size Availability

All size exchanges are subject to stock availability.

If the requested size is unavailable, Sundipti will contact the customer to discuss the available options. Any refund or other remedy required by applicable law will be provided where applicable.

An exchange is not confirmed until Sundipti has approved the request and communicated the arrangement to the customer.

6.6 Size-Exchange Shipping Charges

For an approved size exchange:

• The customer is responsible for the shipping charges for returning the original product to Sundipti.
• The customer is also responsible for the shipping charges for delivering the replacement product.
• Applicable shipping charges and the return procedure will be communicated to the customer before the exchange is completed.
• Customers should not dispatch a product before receiving return instructions from Sundipti.

Where a product is defective, damaged, incorrect or otherwise qualifies for a remedy under applicable law, the resolution and allocation of shipping costs will be handled in accordance with the applicable legal requirements.

6.7 Products Not Eligible for Discretionary Size Exchange

Subject to applicable law, a discretionary size exchange may be declined where:

• The request is received after the 24-hour notification period.
• The product has been worn, washed, used, altered or damaged by the customer.
• The product has stains, odours or other signs of use.
• Original tags or required product components are missing.
• The requested size is unavailable.
• The product has already undergone its permitted size exchange.

Any product-category exclusions, including those for intimate apparel or other personal-use products, will be disclosed on the relevant product page before purchase and applied only to the extent permitted by law.

6.8 Damaged, Defective, Incorrect or Misdescribed Products

If you receive a product that is damaged, defective, incorrect or materially different from its description, please email [sundiptiventures@gmail.com] as soon as reasonably possible.

Please include your order number and, where available, clear photographs or videos showing the issue.

Sundipti will review the complaint and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances and legal requirements, the remedy may include a replacement, repair, refund or another appropriate resolution.

The 24-hour size-exchange deadline and one-exchange limit do not remove or restrict any mandatory consumer rights.

6.9 Inspection and Processing

Once an exchange has been approved, Sundipti will provide instructions for returning the product.

The returned product will be inspected after receipt. If it satisfies the exchange conditions, the replacement will be processed, subject to availability.

The expected processing and dispatch timeline will be communicated to the customer. If the requested size is unavailable or the returned product does not meet the stated conditions, our team will explain the available next steps, subject to applicable law. 

7. Shipping and Delivery

• Orders will be shipped to the address supplied during checkout.
• Customers are responsible for providing accurate delivery information, including their name, address and contact number.
• Estimated delivery timelines are indicative and may vary due to courier operations, weather, public holidays, remote locations or other circumstances.
• Available tracking information will be shared where provided by the delivery partner.
• If an order is delayed, lost or marked as delivered but not received, please contact our customer-support team so we can investigate.
• Delivery charges and applicable dispatch timelines will be communicated during checkout or in the relevant order information.

Nothing in this section excludes any responsibility imposed on Sundipti by applicable law.

8. Fabric, Garment Care and Product Use

• Follow the washing and care instructions attached to the garment.
• Cotton garments may experience some shrinkage, fading or texture changes depending on fabric characteristics, washing methods and usage.
• Use the recommended washing temperature, detergent, drying method and ironing setting.
• Damage resulting from improper washing, harsh chemicals, bleaching, ironing, storage or unauthorised alterations may not qualify as a manufacturing defect.
• Product-specific care instructions should be followed wherever provided.

Statements about fabric composition, certifications or other product attributes will be made only where supported by the relevant product information.

9. Children's Product Safety

Sundipti encourages parents and caregivers to select products appropriate for the child's age, size and needs.

Customers should:

• Read product descriptions, labels and care instructions before use.
• Select the appropriate size and intended use.
• Check garments periodically for loose buttons, fasteners, trims, threads or damaged components.
• Keep packaging materials away from babies and young children.
• Follow any product-specific warnings, age guidance or safety instructions.

Discontinue use of any product that appears damaged or unsafe and contact Sundipti if you have a product-safety concern.

10. Promotions, Discounts and Offers

• Promotional offers and discount codes may have specific validity periods, eligibility requirements and product exclusions.
• Unless expressly stated, multiple offers cannot be combined.
• Discounts generally cannot be applied retrospectively to completed orders unless Sundipti specifies otherwise.
• Any gift cards, store credits or loyalty programmes introduced in the future will be subject to their separately disclosed terms and applicable law.

11. Intellectual Property

Unless otherwise stated, the Sundipti name, logo, website content, photographs, original designs, illustrations, graphics and written material are owned by Sundipti Ventures or used with permission.

You may not copy, reproduce, modify, distribute or commercially exploit these materials without prior written permission, except where permitted by law.

Unauthorised use may result in appropriate action under applicable law.

12. Website Use and Customer Conduct

Customers must not use the website for unlawful activities, fraudulent transactions, unauthorised access or conduct that interferes with the website's security or operation.

Customers must provide accurate order and contact information and refrain from submitting unlawful, threatening or abusive content through our communication channels.

Sundipti may take reasonable and lawful action to protect its website, customers, staff and business interests.

13. Privacy and Personal Information

Sundipti may collect and use information such as customer names, contact details, delivery addresses and order information to process orders, arrange delivery, provide customer support and operate its business.

Personal information will be handled in accordance with our Privacy Policy and applicable Indian data-protection and privacy laws.

Payment transactions may be processed by authorised third-party payment service providers.Please read our Privacy Policy for further information about how personal information is collected, used, stored and shared.

14. Third-Party Services

Our website may use third-party services, including payment gateways, courier companies and other service providers.

These services may have their own terms and privacy policies. Sundipti will take reasonable steps to work with appropriate service providers, but third-party services may occasionally experience delays or interruptions.

This section does not exclude any legal responsibility Sundipti may have for services it provides or for obligations imposed by law.

15. Limitation of Liability

To the extent permitted by applicable law, Sundipti will not be responsible for indirect or consequential losses arising from circumstances beyond its reasonable control.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights and statutory remedies.

16. Events Beyond Our Reasonable Control

Circumstances such as natural disasters, severe weather, transport disruptions, public emergencies or widespread service outages may affect order processing and delivery.

Sundipti will make reasonable efforts to communicate material delays and resume normal operations as soon as practicable.

This clause does not remove any refund or other obligations that may apply under law.

17. Changes to These Terms

Sundipti may update these Terms & Conditions to reflect changes in its business practices, products or legal requirements.

The latest version will be published on our website with an updated effective date. Changes will apply subject to applicable law and any rights relating to existing orders.

Customers are encouraged to review this page periodically.

18. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of India.

If a concern arises, customers are encouraged to contact Sundipti first so that we can attempt to resolve the matter fairly and promptly.

Nothing in these terms prevents customers from exercising statutory rights or approaching a consumer commission or other competent authority where permitted by applicable law.

Any jurisdiction provision will operate subject to mandatory legal requirements.

19. Customer Support

For order enquiries, size-exchange requests, delivery concerns or complaints, please contact:

Brand: Sundipti

Business: Sundipti Ventures

Website: www.sundiptiventures.com

Customer Support Email: sundiptiventures@gmail.com

Phone/WhatsApp: +91 9175899114

Business Address: Kothrud, Pune, Maharashtra - 411038, India

20. Acceptance of Terms

By placing an order on our website, you acknowledge that you have had the opportunity to review these Terms & Conditions, including the size-exchange policy.

Nothing in these terms limits any consumer rights or remedies that cannot lawfully be waived.

Sundipti — Made for Their Childhood. Inspired by Yours.